MFE provides Contact Centre solutions -Call Centre and Customer Relationship Management (CRM) Solutions to help businesses provide great customer experiences.
MFE looks at improving business processes be it a business process in a call centre , a customer relationship business process or a complete and integrated contact centre involving the integration of the entire process of a call centre and a customer relationship management.
We design the customer relationship process from website customer service relationship to provide customers with answers, designing of the IVR to the design of the routing of calls and emails to the contact centre and the handling of calls, emails, chats, web enquiries and social media by contact centre agents.
We employ the best technologies and apply them across all verticals, from private to government organisations, from education to telecommunications, from technology products support to retail and healthcare.
Which ever tools we use, you can be assured of our values:
By practicing these values and sharing your passion for delivering great customer experiences, MFE aims to be your partner to support you in your quest of delivering great customer experiences.
From the initial listening of your requirements, to formulating of the solution, to implementation and support, MFE delivers the solution as a partner not a vendor.
We offer you the choice of an on-premise solution or a cloud-based solution.
Come experience the difference with us!