Humanizing the Digital Service Experience with the Oracle Service Cloud Virtual Assistant

 

The Virtual Assistant provides everything you need to offer your customers the best personalized service during their online experience.

  • A custom branded face that can be tailored to appeal to your segment.
  • The foresight to know when to engage proactively and when to be on standby ready to assist on request
  • Robust, human-like conversational and language capabilities to truly understand and respond in HUMAN speak
  • Intelligence (with session memory) to remember and predict HUMAN intent (with deep Natural Language Processing)
  • Deep insights, access, and learning through its connectivity to data, channels, and knowledge to personalize the interaction
  • The ability to make related recommendations and offers during transactions to boost sales
  • The ability to know when to hand you off to the right channel (like chat or phone) based on the customer’s value and your agent’s availability

 

It does all this while hand-holding customers through questions and answers, chats, and forms to ensure they get to resolution.