PureCloud by Genesys

Cloud call center software that’s powerful and easy to use

 

Rethink your cloud contact center with PureCloud

With PureCloud, you get:

  • An Enterprise Grade Cloud Contact Centre
  • Unparalleled reliability and disaster recovery
  • Survivability in case of Internet failure
  • A feature-rich omnichannel solution for complete customer engagement
  • Incredible Scalability and security
  • Amazon Web Services elastic infrastructure with limitless capacity
  • A modern web and mobile user experience
  • Lightning-fast deployment

 

The breadth of functionality of PureCloud

Multichannel Routing

Speech-enabled IVR

Outbound Campaigns

CRM Integrations