PureConnect is a unique all-in- one customer engagement solution built to support omnichannel customer servicemer engagement solution built to support omnichannel customer service

  • Meet your customers preferred communication style – phone, email, SMS, social media or online chat
  • Deliver consistent service with tools to optimize resources and manage employee performance
  • Be proactive via outbound communication options
  • Customize functionality to meet your unique business needs and interoperate with existing tools you want to retain
  • Get the features you need for today, and easily add on to it when you’re ready
  • Gain real-time visibility into performance and mentor your agents in real time
  • Manage the entire business process with a full suite of multichannel contact center, unified communications, and business process automation features

 

Transform your call center into a customer engagement center

PureConnect, powered by Customer Interaction Center (CIC), provides a broad and deep set of applications to help contact centers provide an engaging,, loyalty-winning customer experience, while maintaining operational efficiency. With PureConnect, you’re not just installing call center software – you’re giving your business solutions to a wide range of challenges.

Multichannel Routing

Voice Self-Service

Real-time and Historical Reporting

 

 

 

 

Workforce Optimization

Outbound Dialing

CRM and UC Integrations

Business Process Automation