Messengers for Oracle Service Cloud

 

 
facebook-messenger

Besides handling the messenger request effectively, we offer the following benefits:

  • recognize user by their phone number or channel userID
  • use autoreply outside of opening hours or when in queue
  • transfer / conference of messages
  • receive all types of attachments
  • store the conversation transcript to incident history of the user
  • Quick answer with standard texts
  • send follow-up (outbound) messages to existing contacts
  • skills based routing