Conversational AI is changing the way we interact with others. Digital assistants and chatbots are valuable software programs that enable human resources (HR) teams to provide easy, consistent access to HR services, processes, and policies. They free up time and resources, allowing HR leaders to focus on critical, more complex challenges.

Organizations can easily leverage Oracle Digital Assistant to answer employee questions, assist in HR processes, and automate repetitive tasks. Available across popular text and voice channels including Oracle Voice, SMS, Slack, Microsoft Teams, and Amazon Echo, Oracle Digital Assistant reaches users where they are, eliminating the need to learn a new application.

Deploy a Employee Digital Assistant that serves every employee's needs 24x7

Chatbots close the gap between employees and HR

A vast majority of the workforce is working remotely as business conditions continue to change. As employees are sorting out changing policies and work structures, they need to access the right information, at the right time. Oracle Digital Assistant for employees gives employees 24/7 access to their HR organizations on platforms they are already comfortable with. Using mobile or desktop devices, employees can easily interact with the chatbot in their own language, and ask questions through text or voice channels.

Read How Hilton Hotel is innovating with Employee Digital Assistant

Grow as your needs evolve

Get started quickly . Automate answers to frequently asked questions about compensation, absence management, and more. As your business evolves and policies change, you can easily build your own transactions to meet your specific requirements.

Oracle Digital Assistant for Employee Digital Service is a secure and private AI-driven assistant. It is the one place where all employees can get consistent access to company news, policies, and other critical information.

Oracle Digital Assistant

Next Generation Chatbot

Text AI and AI-Voice

Powered by AI , Oracle Digital Assistant interprets the user’s intent, automating processes and delivering contextual responses to voice or text commands.

 The only enterprise digital assistant on the market today, makes voice and user interactions more expressive by processing complex queries and deriving intelligence from all available enterprise applications, such as ERP, CRM and HR systems to respond in the context to the request made.

The NLP engines that power today’s traditional messaging-based channels lack the ability to handle highly expressive sentences. Voice interactions, however, enable expressive conversations which require NLP engines to manage much more complex constructs. Linguistic constructs like relative clauses, comparatives, superlatives, negation, anaphora, ordinals, cardinals, superlatives, ellipsis, quantifiers and conjunctions now need to be processed by the NLP engines that require more sophistication than the simple intent classification and slot-filling engines available today.

The power of AI at your fingertips

Build conversational experiences for business applications. Powered by AI , Oracle Digital Assistant interprets the user’s intent, automating processes and delivering contextual responses to voice or text commands.

Why Oracle Digital Assistant ?

No-Code Development

A no-code tool that allows enterprises to build conversational experiences, Oracle Digital Assistant can also integrate with human agent work-flows and business processes without any coding required.

Next Generation Infrastructure AI

Built on Oracle’s next-generation infrastructure, Oracle Digital Assistant applies AI with deep semantic parsing for natural language processing (NLP), natural language understanding (NLU) and custom machine learning (ML) algorithms. This combination allows Oracle Digital Assistant to understand a user’s natural conversation, derive intent, produce compositional logical forms, and identify and learn user behavior patterns to proactively act on behalf of the user.

Popular conversation channels

Oracle Digital Assistant can be deployed to popular conversational interfaces, such as Microsoft Teams, Slack, Facebook Messenger, sms, WeChat, Whatsapp and across voice interfaces like Siri and Alexa ,Amazon Echo, Google Home, and Apple HomePod.

Oracle doesn't send your data to public clouds

If your are concern about GDPR compliance or Personally Identifiable Information (PII) requirements we have it for you.

Enterprise and Customer specific vocabulary

We take care of your HCM, ERP or financial or other enterprise jargon or domain specific

You can add your own organisation specific vocabulary

Seamless integration to backend

out-of-the-box integrations to Oracle's ERP, HCM, Financials, Sales and agnostic to other third party integrations to provide robust chatbot experience

Handover to a human agent

You can enhance your chatbot experience to offer the choice of escalating the conversation to an agent whenever the skill senses that the customer is stuck or frustrated, thus increasing customer satisfaction.

Oracle Digital Assistant lets you integrate your skill with a live agent system such as Oracle Service Cloud. In this way you won't loose the chatbot conversation by getting the customer to call in or to get an agent to contact the customer at a later stage or leave the customer stuck in a conversation.

Benefits

Reduce number of queries from employees

Reduce hours spent by HR

Oracle Digital Assistant is an employee MasterBot responding to HR and recruiting, purchasing , expenses claims, IT Support, etc

The Oracle Digital Assistant is a digital secretary to all employees responding to all employee's queries on all staff issues in a single bot through all channels such as SLACK, MS Teams or sms. It never sleeps, responding 24x7.

Honeywell HR Digital Assistant

We knew we wanted our HR digital assistant to be available where employees spend their time online, and an integration with Teams was therefore essential. Our vision is to have it become to employees what J.A.R.V.I.S. is to Iron Man.”

Mark Burgess
Senior Director, HR Technology Solutions

Applications of Oracle Digital Assistant
Employee Self Service
– Use cases in areas such as Employee Profile, Leave, Benefits and Payroll
Manager Self Service
– Use cases in areas such as Approvals, Performance Management, Succession, Self Service Transactions and Reporting & Analytics

Benefits

This is a great use of Oracle Digital Assistant to:

  • Reduce operating costs by automating the tasks of Departmental experts, HR Generalists and Help Desk agents
  • Improve the employee and manager experience by being able to resolve issues, answer questions, and perform tasks faster & easier, and do it 24/7.
  • Providing a better UI (conversational) that can speak multiple languages
  • Provide access via channels that are more readily used - Microsoft Teams

Results

Reduce volume of questions by 900K annual conversations and 140K hours with HR and call center

1.5 year payback

Hilton Employee Digital Assistant

Hilton’s ‘Connie the Digital Assistant’ improves staff efficiency

Connie handles:

Absence management

Anytime feedback

Staff directory

Team member self service

Pay management

Team objectives and performance management

Input your text in this area

Use case

"Our Key key members have questions every single day- what is my paycheck? How many balance absence do I have? How do I sign up for a new learning class? Whatever questions we focus on find realtime answers quickly.

"Team members ask repeatable questions 65% of time . We use Oracle technology to implement Digital Assistant"Mo

Mobility and Digital Assistant

"95% of staff are on the go. Team members are deskless-working in rooms, room attendants, restaurants, baking facilities, frontdesk .. serving guest . We want make everything available on mobile phone first. Anything we do we do mobile first delivery"

Kellie Romack

Vice President of Digital HR and Strategic Planning Hilton

Some Employee Digital Assistant Customers

Some Contact Centre Digital Assistant Customers

Ovum names Oracle a leader

Ovum Decision Matrix: Selecting an Intelligent Virtual Assistant Solution, 2020–21-Strengths

Easy to build solutions: ODA offers a no-code "design-by-example" prototype design tool for non-developer users and fully declarative administration to build, train, test, deploy and monitor large-scale bots across channels.

Enterprise-ready: Oracle can offer a secure and scalable platform on its cloud, with "government cage" data centers for the public sector. It can integrate with existing processes, routing rules, and contact center agents. Oracle also offers a large catalog of ready-built bots that support enterprise functions, including sales, customer service, HR, ERP, supply chain, and transportation. These bots are maintained by Oracle, but customers can also extend them.

Deep learning powered NLP: Advanced linguistic and deep learning-based NLP models combine to perform advanced intent resolution and understanding.


Free Conversation Design Experience Workshop

Build your contact centre bot in 4 hours- no experience needed

Free Trial Oracle Digital Assistant

90 days

Build your bot and try it out for 90 days!

Register here
Free Trial

Oracle Digital Assistant for the Enterprise

Finance Bot

B2b Service

Higher Education Digital Assistant

Human Resource-onboarding and Recruiting, Order Supplies, Budget reports

Enterprise Sales

Predictive maintenance