Genesys
Pointillist
Customer
Journey
Management
Platform
The Pointillist Customer Journey Management platform enables Customer Experience, Analytics, Marketing, Digital and Transformation professionals to improve customer experience and achieve their desired business goals.
Customer-obsessed enterprises rely on the Pointillist Customer Journey Management Platform to:
• Aggregate customer data from any source
• Advance from touchpoint analysis to Customer Journey Management
• Analyse journey-based CX metrics and business KPIs
• Identify the root causes of underperforming journeys using AI
• Orchestrate actions that maximize the customer journey success
Gartner, Forrester,Frost & Sullivan and Ovum and Real Users on G2 GRID and Trust Radius TrustMap
rate Genesys Cloud
as the leading contact centre platform.
Zoom Phone is a simple, secure, video-first, cloud phone system that is innovative, reliable and scalable in 40+ countries across the world.
It offers a single platform that support inbound and outbound calling through the public switched telephone network (PSTN). This functionality makes Zoom Phone a competitive option as a cloud PBX and aims to revolutionise the enterprise phone network.
With most on-premise and legacy PBX solutions, the use of a desk phone relies on being hardwired to the PBX and PSTN networks. But these outdated phone systems weren’t built to accommodate the large remote workforces that we’re seeing today.
On-premise PBX systems were built to run voice on the network and have serious limitations when your teams are suddenly forced to work from home
Cross Channel Modern Contact Center for great customer
One tool to manage cases from all service channels: telephones, emails, sms, whatsapp, WeChat, Twitter, FB, web, Live Chat and all social channels
