Oracle AI Voice

AI-Voice Chatbot

Powered by AI , Oracle AI Voice interprets the user’s intent, automating processes and delivering contextual responses to voice commands.

 The only enterprise digital assistant on the market today, makes voice and user interactions more expressive by processing complex queries and deriving intelligence from all available enterprise applications, such as ERP, CRM and HR systems to respond in the context to the request made.

The NLP engines that power today’s traditional messaging-based channels lack the ability to handle highly expressive sentences. Voice interactions, however, enable expressive conversations which require NLP engines to manage much more complex constructs. Linguistic constructs like relative clauses, comparatives, superlatives, negation, anaphora, ordinals, cardinals, superlatives, ellipsis, quantifiers and conjunctions now need to be processed by the NLP engines that require more sophistication than the simple intent classification and slot-filling engines available today.

The power of AI at your fingertips

Build conversational experiences for business applications. Powered by AI , Oracle AI Voice interprets the user’s intent, automating processes and delivering contextual responses to voice commands.

Why Oracle AI Voice ?

No-Code Development

A no-code tool that allows enterprises to build voice conversational experiences.

Next Generation Infrastructure AI

Built on Oracle’s next-generation infrastructure, Oracle AI Voice applies AI with deep semantic parsing for natural language processing (NLP), natural language understanding (NLU) and custom machine learning (ML) algorithms. This combination allows Oracle AI Voice to understand a user’s natural conversation, derive intent, produce compositional logical forms, and identify and learn user behavior patterns to proactively act on behalf of the user.

Oracle doesn't send your data to public clouds

If your are concern about GDPR compliance or Personally Identifiable Information (PII) requirements we have it for you.

Enterprise and Customer specific vocabulary

We take care of your HCM, ERP or financial or other enterprise jargon or domain specific

You can add your own organisation specific vocabulary

AI Voice experience is enhanced to offer the choice of escalating the conversation to an agent whenever the skill senses that the customer is stuck or frustrated, thus increasing customer satisfaction.

Oracle AI Voice is integrated to call centre systems such as Genesys, AVAYA, CISCO and many cloud contact centre systems.

Benefits to the contact centre

Reduce Call volumes handled by agents

Reduce customer wait times

Customer support 24x765

Customers love Oracle AI Voice

IFFCO Brings Oracle AI Voice to the Entire Workforce

Employees apply for leave, apply for transactions entirely through voice.

Used by 5,000 employees

"Almost immediately after being implemented, Holly(the Chatbot) was handling 20% of all queries without human interaction—that has now risen to 38%. Ashworth believes that deploying the chatbot will result in significant in savings in 2019, rising into the millions in the next few years and more than paying off the investment."

- Chris Ashworth, CIO, Hermes

Read how Hermes' chatbot handles 38% of incoming calls

Ovum names Oracle a leader

Ovum Decision Matrix: Selecting an Intelligent Virtual Assistant Solution, 2020–21-Strengths

Easy to build solutions: ODA offers a no-code "design-by-example" prototype design tool for non-developer users and fully declarative administration to build, train, test, deploy and monitor large-scale bots across channels.

Enterprise-ready: Oracle can offer a secure and scalable platform on its cloud, with "government cage" data centers for the public sector. It can integrate with existing processes, routing rules, and contact center agents. Oracle also offers a large catalog of ready-built bots that support enterprise functions, including sales, customer service, HR, ERP, supply chain, and transportation. These bots are maintained by Oracle, but customers can also extend them.

Deep learning powered NLP: Advanced linguistic and deep learning-based NLP models combine to perform advanced intent resolution and understanding.

Free Conversation Design Experience Workshop

Build your contact centre bot in 4 hours- no experience needed

Free Trial Oracle AI Voice

90 days

Build your AI Voice and try it out for 90 days!

Register here