The Pointillist Customer Journey Management platform enables Customer Experience, Analytics, Marketing, Digital and Transformation professionals to improve customer experience and achieve their desired business goals.
Pointillist Customer Journey Analytics platform integrates and unifies interaction data across those tools, systems and channels, and uses identity resolution to stitch those interactions together into cross-channel.
-differentiate the meaningful journeys from the trivial.
-determine your most important customer group
-segment customers based on important journeys and KPIs, such as which customers are more susceptible to churn, or which are the most likely to respond to an upsell offer.