Oracle Intelligent Advisor enables personalized, agile, and transparent advice throughout the customer journey. Provide the right advice to each of your customers and empower your agents to deliver personalized service. With business users creating the rules, you can quickly adapt to changing customer expectations. Each path of the customer journey is tracked with detailed analytics for full transparency.
Advice and Decision Automation
Empower customers to self-serve for simple and complex requests.
Ensure agents provide consistent personalised advice and decisions, across all channels in any language.
Configure powerful advice experiences, without a programming background.
Optimize experiences with channel interview and decision analytics.
Easily automate decisions and complex calculations within service workflows and batch processes.
Transparently record and explain advice given and decisions made ensuring compliance with company policies.