Empower customers to self-serve for simple and complex requests.
Ensure agents provide consistent personalised advice and decisions, across all channels in any language.
Configure powerful advice experiences, without a programming background.
Optimize experiences with channel interview and decision analytics.
Easily automate decisions and complex calculations within service workflows and batch processes.
Transparently record and explain advice given and decisions made ensuring compliance with company policies.
Dynamic Interviews -Oracle Policy Automation Cloud Service: Interviews
Provide personalized service to each customer using intuitive, dynamically generated, and personalized questionnaires.
Oracle Digital Assistant, Oracle Intelligent advisor and Oracle Service Cloud working together powering tomorrow's customer's experience today
The University of Western Australia
Learn how the University of Western Australia significantly improved their student enrollment process using Intelligent Advisor.