Oracle Intelligent Advisor

Oracle Intelligent Advisor enables personalized, agile, and transparent advice throughout the customer journey. Provide the right advice to each of your customers and empower your agents to deliver personalized service. With business users creating the rules, you can quickly adapt to changing customer expectations. Each path of the customer journey is tracked with detailed analytics for full transparency.


Advice and Decision Automation


Self-Service Advice

Empower customers to self-serve for simple and complex requests.


Agent Guidance

Ensure agents provide consistent personalised advice and decisions, across all channels in any language.


Advice Authoring

Configure powerful advice experiences, without a programming background.


Advice Analytics

Optimize experiences with channel interview and decision analytics.


Decision Services

Easily automate decisions and complex calculations within service workflows and batch processes.


Decision Compliance

Transparently record and explain advice given and decisions made ensuring compliance with company policies.

Dynamic Interviews -Oracle Policy Automation Cloud Service: Interviews

Provide personalized service to each customer using intuitive, dynamically generated, and personalized questionnaires.

Rule Modeling

Oracle Policy Automation Cloud Service: Policy Modeling

Oracle Digital Assistant, Oracle Intelligent advisor and Oracle Service Cloud working together powering tomorrow's customer's experience today

Customers love Oracle Intelligent Advisor

The University of Western Australia

Learn how the University of Western Australia significantly improved their student enrollment process using Intelligent Advisor.