Enables you to provide customers with highly personalized, interactive service on the Web.
Your customers will be able to receive answers to their questions, complete transactions, submit support issues and query your knowledge base.
With an open line of communication, and a range of self-service options, you'll boost customer satisfaction as well as long-term retention.
Rapidly deliver knowledge through complex workflow approvals
Create guided flows for navigating users to the right answers across multiple content sources
Knowledge Analytics Gain deeper insight into customer interactions and knowledge gaps
Integrated Apps Deliver knowledge at the point of need using Web Self Service and Contact Center Apps
Knowledge APIs Leveraging customer context and data from external systems for step by step guidance
CROSS-CHANNEL CONTACT CENTER
Manage timely resolution of incidents across all your channels
Dynamically capture critical information through guided dialogues
Customer Engagement Personalize proactive communications with your customers from deep service profiles
Social Contact Center Infuse social listening and engagement into the contact center
Agent Mobility Enable agents to resolve issues even when away from their desk Unified Agent Desktop
Integrate other systems into one unified experience for your agents
WEB CUSTOMER SERVICE
Web Self Service
Empower customers to easily self-solve their issues anywhere
Social Self Service
Enable collaboration for support issues on your website and Facebook
Receive answers and manage responses through email, SMS and web
Chat with customers through assisted online service interactions
Handhold customers across online points of contact to resolution
Intelligently engage with customers on every touch point