Gartner, Forrester,Frost & Sullivan and Ovum and Real Users on G2 GRID and Trust Radius TrustMap
rate Genesys Cloud
as the leading contact centre platform.
Zoom Phone is a simple, secure, video-first, cloud phone system that is innovative, reliable and scalable in 40+ countries across the world.
It offers a single platform that support inbound and outbound calling through the public switched telephone network (PSTN). This functionality makes Zoom Phone a competitive option as a cloud PBX and aims to revolutionise the enterprise phone network.
With most on-premise and legacy PBX solutions, the use of a desk phone relies on being hardwired to the PBX and PSTN networks. But these outdated phone systems weren’t built to accommodate the large remote workforces that we’re seeing today.
On-premise PBX systems were built to run voice on the network and have serious limitations when your teams are suddenly forced to work from home
Cross Channel Modern Contact Center for great customer
One tool to manage cases from all service channels: telephones, emails, sms, whatsapp, WeChat, Twitter, FB, web, Live Chat and all social channels
