The Pointillist Customer Journey Management platform enables Customer Experience, Analytics, Marketing, Digital and Transformation professionals to improve customer experience and achieve their desired business goals.
Customer-obsessed enterprises rely on the Pointillist Customer Journey Management Platform to:
• Aggregate customer data from any source
• Advance from touchpoint analysis to Customer Journey Management
• Analyse journey-based CX metrics and business KPIs
• Identify the root causes of underperforming journeys using AI
• Orchestrate actions that maximize the customer journey success
Zoom Phone is a simple, secure, video-first, cloud phone system that is innovative, reliable and scalable in 40+ countries across the world.
It offers a single platform that support inbound and outbound calling through the public switched telephone network (PSTN). This functionality makes Zoom Phone a competitive option as a cloud PBX and aims to revolutionise the enterprise phone network.
With most on-premise and legacy PBX solutions, the use of a desk phone relies on being hardwired to the PBX and PSTN networks. But these outdated phone systems weren’t built to accommodate the large remote workforces that we’re seeing today.
On-premise PBX systems were built to run voice on the network and have serious limitations when your teams are suddenly forced to work from home