Powered by AI , Oracle Digital Assistant interprets the user’s intent, automating processes and delivering contextual responses to voice or text commands.
The only enterprise digital assistant on the market today, makes voice and user interactions more expressive by processing complex queries and deriving intelligence from all available enterprise applications, such as ERP, CRM and HR systems to respond in the context to the request made.
The NLP engines that power today’s traditional messaging-based channels lack the ability to handle highly expressive sentences. Voice interactions, however, enable expressive conversations which require NLP engines to manage much more complex constructs. Linguistic constructs like relative clauses, comparatives, superlatives, negation, anaphora, ordinals, cardinals, superlatives, ellipsis, quantifiers and conjunctions now need to be processed by the NLP engines that require more sophistication than the simple intent classification and slot-filling engines available today.
The power of AI at your fingertips
Build conversational experiences for business applications. Powered by AI , Oracle Digital Assistant interprets the user’s intent, automating processes and delivering contextual responses to voice or text commands.
Why Oracle Digital Assistant ?
A no-code tool that allows enterprises to build conversational experiences, Oracle Digital Assistant can also integrate with human agent work-flows and business processes without any coding required.
Next Generation Infrastructure AI
Built on Oracle’s next-generation infrastructure, Oracle Digital Assistant applies AI with deep semantic parsing for natural language processing (NLP), natural language understanding (NLU) and custom machine learning (ML) algorithms. This combination allows Oracle Digital Assistant to understand a user’s natural conversation, derive intent, produce compositional logical forms, and identify and learn user behavior patterns to proactively act on behalf of the user.
Popular conversation channels
Oracle Digital Assistant can be deployed to popular conversational interfaces, such as Microsoft Teams,Slack, Facebook Messenger, sms, WeChat, Whatsapp and across voice interfaces like Siri and Alexa ,Amazon Echo, Google Home, and Apple HomePod.
Oracle doesn't send your data to public clouds
If your are concern about GDPR compliance or Personally Identifiable Information (PII) requirements we have it for you.
Enterprise and Customer specific vocabulary
We take care of your HCM, ERP or financial or other enterprise jargon or domain specific
You can add your own organisation specific vocabulary
Seamless integration to backend
out-of-the-box integrations to Oracle's ERP, HCM, Financials, Sales and agnostic to other third party integrations to provide robust chatbot experience
Handover to a human agent
You can enhance your chatbot experience to offer the choice of escalating the conversation to an agent whenever the skill senses that the customer is stuck or frustrated, thus increasing customer satisfaction.
Oracle Digital Assistant lets you integrate your skill with a live agent system such as Oracle Service Cloud. In this way you won't loose the chatbot conversation by getting the customer to call in or to get an agent to contact the customer at a later stage or leave the customer stuck in a conversation.
Benefits to the contact centre
Reduce Call volumes handled by agents
Reduce customer wait times on call or chats
Customer support 24x7x365
Customers love Oracle Digital Assistant
"We saw a 40% decrease in calls... and 47% decrease in first critical 3 hours..
1 Chatbot enquiry every 5 sec and 60% rated as awesome"
- Catherine Cherry, University of Adelaide
"Almost immediately after being implemented, Holly(the Chatbot) was handling 20% of all queries without human interaction—that has now risen to 38%. Ashworth believes that deploying the chatbot will result in significant in savings in 2019, rising into the millions in the next few years and more than paying off the investment."
Ovum Decision Matrix: Selecting an Intelligent Virtual Assistant Solution, 2020–21-Strengths
Easy to build solutions: ODA offers a no-code "design-by-example" prototype design tool for non-developer users and fully declarative administration to build, train, test, deploy and monitor large-scale bots across channels.
Enterprise-ready: Oracle can offer a secure and scalable platform on its cloud, with "government cage" data centers for the public sector. It can integrate with existing processes, routing rules, and contact center agents. Oracle also offers a large catalog of ready-built bots that support enterprise functions, including sales, customer service, HR, ERP, supply chain, and transportation. These bots are maintained by Oracle, but customers can also extend them.
Deep learning powered NLP: Advanced linguistic and deep learning-based NLP models combine to perform advanced intent resolution and understanding.
Free Conversation Design Experience Workshop
Build your contact centre bot in 4 hours- no experience needed