PureConnect
powered by Customer Interaction Center (CIC)

PureConnect is a unique all-in- one customer engagement solution built to support omnichannel customer servicemer engagement solution built to support omnichannel customer service

Meet your customers preferred communication style

– phone, email, SMS, social media or online chat

Deliver consistent service

with tools to optimize resources and manage employee performance

Be Proactive

via outbound communication options

Customize functionality

to meet your unique business needs and interoperate with existing tools you want to retain

Get the features

you need for today, and easily add on to it when you’re ready

Gain real-time visibility

into performance and mentor your agents in real time